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About Us

SHIPPING INFO



FREE DELIVERY on all Orders Over $99! --- FAST FREE SHIPPING on most VEHICLES with LIFTGATE* to your DOOR!



Contact us at: mammothscooters@earthlink.net

KartQuest.com makes delivery of your purchase simple and easy. Just place your order with us and it will be delivered right to your door. FAST!

Please keep in mind that it is our goal to ship your order the same day it is placed, if we receive your order before 12:00 Pm Pacific Standard Time. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Shipping times are average estimates only.

KartQuest.com is a Buy-Safe Accredited Company

Buy-Safe has determined that KartQuest.com meets Buy-Safe accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.

WAREHOUSE & SHIPPING

We ship from Ten (10)state-of-the-art warehouse facilities located across the USA that carry more than 150,000 high-quality powersports products in-stock, all ready to ship, often within 24 hours of your order.

Your order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials.

Once your order is packed, it is scanned into the tracking system for your convenience. We have trucks that pickup at the warehouses twice daily.

* Note shipping times listed are estimates only, KartQuest does guarantee exact delivery times.

For Shipments to Alaska, Puerto Rico, Virgin Islands and Hawaii please email or phone us for shipping prices. Items that include Shipping does not pertain to Alaska, Puerto Rico, Virgin Islands and Hawaii.

Smaller Items (under 70 lbs.)

Smaller items up to 70 lbs. will ship via "UPS" "USPS" or FED-EX Ground Service. For rush orders, additional shipping charges will apply. Please contact our shipping department for detailed shipping costs. Some items shipped by "UPS" or FED-EX may have an oversize fee, this will cause shipping price to increase. Standard shipping is via USPS, UPS or FED-EX Ground. Next Day Air and 2nd DAY Air deliveries are also available at an additional cost. Please call to verify item stock status and shipping cost.

Larger Items (over 70 lbs.) Vehicles!

Items over 100 lbs will ship via our direct Truck Line Service. We will arrange delivery with the best freight company that delivers to your area. The freight company must be able to access your home delivery or business delivery with a large truck. Safe and Fast Delivery will be to the shipping address you provided and customer signature and I.D. is required. Our Truck Line will never leave your shipment when your not home. You must be home to inspect and accept delivery. To be sure a safe transaction takes place our shipping carrier will need to check your ID at the time of delivery to match the delivery with ordering persons name and address.

Get Ready for Vehicle Delivery!

Your vehicle delivery will not be delivered with out a signature Our shipping carriers WILL contact you to arrange delivery one to two days prior to delivery. Remember, delivery can take an average of anywhere from 3-10 business days from your order date, depending on your location, weather, traffic conditions and time of the year. We use UPS, FEDEX, Roadrunner, Con-Way and other major carriers for shipping on all vehicle orders. Accessories i.e Helmets will arrive seperately from your vehicle via http://www.ups.com/ . See our FAQ Page for Detailed Information or contact us 1-800-657-1208 M-F 9-5 PST.

STOCK STATUS

Items that are available for immediate delivery will normally ship within 24 to 48 hours. Remember that Saturday and Sunday are not shipping days. There may be a rare instance when we are temporarily out of stock on a particular item. This does not happen often. We will contact you promptly to inform you that the item you purchased is temporarily out of stock. We will contact you promptly to give exact status of any order you place with us.

BIRTHDAYS, GRADUATION OR THAT PERFECT HOLIDAY GIFT!

KartQuest.com makes gift giving simple. Just fax us a copy of your ID and written request signed by you, asking KartQuest.com to deliver to another address as a gift package. Simply sign the letter and fax it along with a copy of your ID to 818-347-6163 and KartQuest.com will do all the rest for you. If you have any questions just e-mail us or give us a call.

TRACKING NUMBERS

Our shipments normally ship out in the evenings between 4pm and 6pm pacific standard time. You will receive your tracking number via email the morning after your order has shipped. Please contact our shipping department with questions. M-F 9-5 PST 1-800-657-1208.

EXCHANGES: FOR ALL GEAR & ACCESSORIES

KartQuest.com will happily exchange any accessories and gear items. WRONG SIZE, WRONG COLOR, NO PROBLEM! Simply call or e-mail us for a return authorization number. just let us know what sizes and colors you would like in exchange when you contact us. A shipping fee may be charged to send the new items back to you if they were shipped correctly. There are no exchanges/Returns for closeout items. Please allow up to 4-5 business days for exchanges to be processed after receipt of the exchange. (EXCEPT VEHICLES see below).

RETURNS: EASY HASSLE FREE RETURNS FOR GEAR & ACCESSORIES

KartQuest.com allows easy returns of accessories and gear. You may return all gear or accessories items within 30 days of purchase date. The items will be inspected for appropriate restocking (un-used, original packaging, labels in place, etc) before the refund is issued. There are no returns allowed for closeout items. All returned items must be sent prepaid only, KartQuest.com does not reimburse for return shipping cost for any reason. (EXCEPT VEHICLES see below)

A refund for the price paid less our original and/or return shipping costs will be issued to the payment method used at time of order. Fees paid for international duties, taxes and/or brokerage fees are non-refundable.

VEHICLE SHIPPING POLICY:

KartQuest.com includes FREE residential delivery as a standard with most vehicle purchases from our online store. Your vehicle is delivered with a lift gate* to lower your vehicle right to ground level for an easy unloading process. The trucking company will contact you 24 to 48 hours in advance to schedule your delivery. All in stock orders are shipped in 1-2 business days after payment. Please call us with any questions - M-F 9-5 PST 1-800-657-1208 or email us for a fast response.

* Please note there is an extra delivery charge for New York City, The Florida Keys and over-water island deliveries.

Please contact one of our customer service reps at 1-800-657-1208 for an additional 3% Non-Credit Card Order Discount on vehicles only! (cashiers check money order, wire transfer, personal check).

RECEIVING YOUR VEHICLE SHIPMENT:

All vehicles are packaged in a metal frame surrounded by heavy packing material to protect your shipment. We have shipped many vehicles and the packaging does a great job of getting your vehicle to you safely. The outer packing material may have some marks or little holes in it so check under the material to see if your shipment has any damage. The packaging the vehicle comes in is engineered to protect the inside contents. Marks on the delivery box do affect the vehicle inside. Always inspect the insides of the crate and you will find that 99.9% of the time your vehicle is in perfect condition and ready to assemble. If your vehicle has any damaged parts due to shipping, you must note any damage on the delivery receipt when you sign it at time of delivery. Buyer will receive new replacement parts "free of charge" to replace any damaged parts due to shipping. Failure to note damage on the delivery receipt may void the ability to file a freight claim for you and to provide you free parts from any shipping damage.

HOW YOUR VEHICLE IS SHIPPED Unless otherwise specified, the vehicles we offer are crated and on a palette. They are 95% assembled and just require a few basic tools to complete.

MOST VEHICLES COME 95% ASSEMBLED - ASSEMBLING THAT LAST 5%

We strongly recommend that you change the oil and coolant (when applicable) before starting your vehicle. The Oil and Coolant that come in the units is inferior to the quality of those made in the USA and this will help to extend the life of your new vehicles engine.

Typical Dirt Bikes- Mount Front tire, Handlebars, Rear shock Depending on the unit, you may have smaller things to install like foot pegs and/or gas cap. The bikes will come with oil already in them.

Typical ATVs- All 4 tires, Handlebars, Utility racks (if included) Depending on the unit, you may have smaller things to install like foot pegs, mirrors and/or gas cap. The bikes will come with oil already in them.

Typical Scooters- Battery, Front Tire, Mirrors, Rear Storage Box, Windshield Most of the time, scooters will be fully assembled. The scooters will come with oil already in them.

Typical GoKarts/UTVs/Dune Buggies� Tires, Seats, Top roll cage bars, Steering wheel, and likely a few other small parts. The units will come with oil already in them.

REMEMBER!

You are responsible for performing the set-up/"PDI" that a dealer would normally perform. i.e.- installing rear view mirrors, setting up and connecting the battery, checking tightness of all screws, checking and securing all electrical connections, nuts, bolts, changing oil, etc. Items such as lose hardware and parts damaged from loose hardware and components are not covered under warranty. It is advisable to use a thread locking agent such as Loctite on all hardware to help prevent loose of hardware. Occasionally, on some units, it may be necessary to perform other routine checks/adjustments, such as adjusting the setting of the idle speed and fuel/air mixture screws on the carburetor, Mounting and checking tires or rims, cleaning of the carburetor, checking to ensure wires are connected properly, clutch adjustments, adjusting chain slack and alignment(if applicable), in order to achieve optimum performance from your vehicle. We will gladly assist you with any additional technical questions you may have.

IF YOU ARE NOT COMFORTABLE ASSEMBLING A GAS MOPED, MOTORCYCLE, SCOOTER, ATV, DIRT BIKE, OR ANY GAS OPERATED PRODUCT, WE SUGGEST YOU HAVE A LOCAL MECHANIC ASSEMBLE AND PREP IT FOR YOU. We can ship your new unit directly to a local shop for you.

Since you buying online, warehouse direct you are likely saving over half the price of buying from a retail dealership, you will need to perform the final PDI assembly (as stated above). This can take generally 30-90 minutes or more to perform depending on your vehicle and skill level. While we will gladly assist you with any technical support, we will not accept returns or on your unit if you cannot perform these functions yourself and/or refuse to let a professional mechanic shop do it for you. By placing an order with KartQuest.com you agree to these terms.

LABOR TO REPAIR UNIT OR REPLACE PARTS: KartQuest.com does not pay or reimburse any labor cost under any circumstances.

The Factory Parts Warranty covers any manufacture defect part that are not damaged or broken while riding. The Factory warranty covers motor parts for 3 to 6 Months depending on model, (or unless an extended warranty is purchased) from the date of purchase, the factory warranty only covers motor and electric parts and the parts must be sent in for replacement as required by the factory. The warranty does NOT cover wear and tear parts, initial setup costs OR LABOR. The buyer must diagnose any issues and you can call our tech support assist you to diagnose the problem. Parts for replacement must be shipped back and the new part will then be shipped to you.

If you ever need assistance with assembly please do not hesitate to call us! M-F 9-5 PST at 1-800-657-1208

RETURNS: VEHICLES ONLY

All PRE-approved Vehicle returns will be charged a 25% restocking fee plus original and/or return shipping costs. We strongly suggest our customers please inspect your new vehicle immediately upon receipt before the delivery driver leaves your delivery location and customer must note on the delivery receipt any damage or problems above their signature. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days and we will provide you with free replacement part(s), & free live telephone technical support within the warranty period.

Freight collect and COD packages will not be accepted.

Canceled Deposit orders are subject to a cancellation fee.

The customer is responsible for any damage or loss during the return shipping.

No returns will be accepted without prior authorization from Motobuys.com

All returns must be pre-authorized by KartQuest.com personnel. To receive your Return Authorization Number, please call us at 1-800-657-1208

Vehicles returned within 7 days of receiving must be in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been assembled, has had fuel put in it, ridden, worn, used, abused or damaged in any way. Vehicle must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original un-opened packaging.

ORDER CANCELLATIONS ON VEHICLES ONLY:

Must be made within 24 hours after your order is placed. Please call us at 1-800-657-1208 or e-mail a customer service representative in order to cancel your order. Your order can be canceled and you will obtain a full refund if your order has not yet been shipped. Once your order has been shipped it cannot be cancelled without return charges that we incur. If you choose to cancel your order once it has been shipped, you will be charged for all shipping costs and a 25% restocking fee. Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified by an email confirmation once refund has been issued.

There are absolutely no returns or refunds for any fueled items (if you put gas in the vehicle) or used items regardless of damage or performance! Any unauthorized vehicles returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.

KartQuest.com works hard to ship your vehicle order correctly. If there is any discrepancy in your order, you must notify our customer service department at 1-800-657-1208 within 48 hours from the receipt of the vehicle. Any items that are returned damaged or used (factory defects not included) will not be accepted, and freight charges will be charged to the customer. No returns or exchanges will be accepted for closeout items.

* Liftgate not included on small size ATV's and small dirt bikes.

WAVIER OF LIABILITY & TERMS and CONDITIONS OF PURCHASE



By purchasing any items online (this website) or off-line (via phone or in person), I, as buyer, acknowledge and agree to be above 18 years of age. Buyer understands and agrees that what is posted in writing on this site are the only descriptions and features KartQuest claims or offers on any vehicle for sale on this site. Buyer acknowledges to have read and understands the terms and conditions of sale, vehicle listing, description, tech information and features, and by purchasing any vehicle online (this website) or off-line (via phone or in person) has been been informed via the written listing on this site of the vehicles features, description as well as terms and conditions of sale and return policy. By Buyer fully agrees that any and all issues will be handled in accordance with the binding terms and conditions of sale policy (found here) and the warranty policy clearly stated on the items listing page. KartQuest.com reserves the right to refuse service or sell to, cancel orders and or refund payments to anyone. KartQuest.com reserves the right to change or delete vehicle as well as gear (accessories) listings. KartQuest.com reserves the right to change feature listings without notice and to ship the new item models without notice as models change. Prices, specifications, and images are subject to change without notice. Buyer acknowledges and agrees that KartQuest.com is not responsible for listed features, typographical or illustrative errors.

The pictures provided on this website are only a representation of the actual product being sold. On occasion the factory may without notice make changes to any product that are not represented in the pictures provided. We will make every attempt to keep all of our pictures, specifications, and color changes as up to date as possible. At no point will KartQuest.com be held liable for factory authorized changes in design, specification, or color variations. The pictures provided on this website are only a representation of the actual unit being sold. On occasion the factory may without notice make changes to the units that are not represented in the pictures provided. KartQuest.com will make every attempt to keep all of it's pictures, specifications, and color changes as up to date as possible. At no point will KartQuest.com be held liable for factory authorized changes in design, specification, or color variations not represented by our pictures or specification sheets.

I, as buyer, acknowledge and understand that riding an all-terrain-vehicle, Utility Vehicle, dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I, as buyer, agree to release and forever discharge KartQuest.com or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by KartQuest.com or its parent company or your presence upon the premises , whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from KartQuest.com or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. I as buyer agree to pay notary fees of ($10) per signature if required by my states DMV. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's, or myself, activities with any items purchased from KartQuest.com

Important Limitations on your rights: I, as buyer, have carefully read the Terms and Conditions agreement as well as the warranty policy and acknowledge that I understand and agree to all the Terms and Conditions and Warranty Policy. I have had the opportunity to ask any and all questions regarding this Agreement and Warranty and how they relate to my purchase. I, as buyer, am aware that by purchasing this item and sending/remitting payment for any item(s), I assume all risk, and waive and release all legal rights that I may have or possess. I, as buyer, therefore release all liability and waive all Legal rights I may have in and with any items purchased from KartQuest.com. Any and all issues or problems will be solved in accordance to the terms agreement and warranty policy specified in this binding contract. By purchasing a product from KartQuest.com, once order has been shipped you agree that you waive your right to any chargeback on your credit card or Pay Pal account under any circumstance (except non-receipt of order) and will handle any and all issues in accordance to our terms and conditions policy and warranty policy.



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